That is, if it's a multiplayer game, it has to be capable of multiplayer play etc etc. It's on me to do the research about the product before I buy it.īecause in a lot of countries (Australia specifically) a product must be fit for a purpose for which it is sold. If I buy a game from Best Buy and found out after I got home that the multiplayer has been shut down, I'm sure Best Buy wouldn't do anything because it's not their fault and I wouldn't blame them. Just to play Devil's Advocate, why should Valve have to test each game? They are just the store selling the game. Hopefully they'll do better in the future with actually testing the damn games before selling them. )ĮDIT: It is nice to see that they are giving refunds. And the third ticket is still "waiting" for a reply, created in 2008. Two of them went off topic since they obviously didn't have an idea what the hell I was talking about, and circled around the actual question. :)Īnd 3 out of the 4 tickets that have I submitted so far aren't solved still. A friend of mine was replied to 2 years after submitting the ticket. ) It depends on who you start talking to, if they actually reply to you. I can name you a few friends that would tell you otherwise. I just really dislike Steam when it comes to customer support :\
I registered a new account on the email address and now have two accounts with the same email address and same name (+/- an _ ). I'm still trying to get them to merge two accounts (and yes I know they won't do it) because their system told me I didn't have an account registered on the email address I had. It's gotten tons better over time, but they really couldn't give two flying ****s about their customers.
Luckily consumer protection laws in Australia are quite comprehensive. I have about 30 titles with Steam, every time something has gone wrong, they have tried to give me the run around. We released the hold and everything went fine. Steam contacted us within a week in response to our email notifying them of our hold and refunded the value.
They told him that if he did they would ban his account.Īt this point we contacted AMEX and had them place a hold on the 15 or so payments we had made in the previous month. My brother (15 and the owner of the account) called horse **** and told them that if they refused to reverse the payment he would exercise his statutory rights (that is to say, issue a charge back). They argued for 2 months that we had the game, so we weren't entitled to a refund DESPITE being billed twice (we only wanted one payment refunded). We thought the payment had failed entirely, so we tried with a new card and got the game put on. It turned out that their game system identified the card as "unacceptable" for whatever reason, but PayPal with drew the money. Steam's payment system with PayPal ****ed up and billed a credit card without giving the game to the account.
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